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Vorex CX
Your customer support team.Based in Europe.
Dedicated English-speaking customer support teams for UK companies, operated from our delivery centre in Kosovo.
- Team
- Starting from 3 agents
- Hours
- UK business hours
- Location
- Kosovo, Europe
01 / Infrastructure
Ready to operate.Ready to scale.
Our delivery centre is already built. Start with a focused team and expand without setting up another office, infrastructure or recruitment operation.
Nearshore customer support from Prishtina, one hour ahead of the UK.
- 30+ equipped workstations
- Professional PCs and monitors
- Professional headsets
- Acoustic workstation separation
- Acoustic treatment throughout
- Managed network infrastructure
- Structured cabling
- Ready to operate from day one
02 / Services
Every channel.One dedicated team.
A dedicated customer support team for the channels you already run, from SaaS customer support to e-commerce customer support.
Email Support
Tickets and inboxes, answered on your schedule.
Live Chat
Real-time replies on your site or in your app.
Phone Support
Inbound lines handled in clear, fluent English.
E-commerce Support
Orders, deliveries, returns and refunds.
SaaS Support
Onboarding, accounts, billing and how-to.
Technical Support
Troubleshooting, reproduction and escalation.
Back Office
Order processing, data entry and admin.
- Your mix
Tell us the channels. We shape the team.
03 / How it works
Four steps.One live team.
Customer support outsourcing for UK companies, set up without the usual overhead.
- 01
Define the team
We understand your channels, schedule, tools, workflows and required skills.
- 02
We recruit
Vorex screens and selects suitable English-speaking candidates.
- 03
You approve
Review or interview the final team before launch.
- 04
We operate
The team works inside your existing support tools while Vorex manages the operation.
04 / Responsibilities
We run the operation.You own the customer.
Vorex handles
- Recruitment
- Screening
- Workspace
- Equipment
- Attendance
- Team management
- Quality control
- Replacement hiring
- Scaling
Client handles
- Product knowledge
- Knowledge base
- Support policies
- Escalation rules
- KPIs
- Support platform access
05 / Technical support
Support teams thatunderstand technology.
For SaaS and digital businesses, support often goes beyond answering questions. We can build teams capable of reproducing issues, documenting bugs, understanding subscriptions and payments, working with Jira or Linear and escalating clearly to engineering.
- Issue reproduction
- Bug documentation
- Jira / Linear
- Subscription support
- Payment support
- Technical escalation
Plan upgrade charges the card but keeps the old plan
- Steps
- Upgrade Starter to Pro. Pay with the saved card. Return to billing.
- Expected
- Plan shows Pro.
- Actual
- Card is charged, plan still shows Starter.
- Scope
- Four customers since Tuesday.
06 / Tools
Works withyour stack.
European customer support that works inside the tools and accounts you already have. No migration.
- Helpdesk
- Zendesk
- Intercom
- Gorgias
- Freshdesk
- CRM
- HubSpot
- Salesforce
- Commerce
- Shopify
- Engineering
- Jira
- Linear
- Team chat
- Slack
Product names belong to their owners. No partnership implied.
07 / Scale
Start small.Scale when it works.
Build an initial team around your current support volume and expand as the operation grows.
Vorex CX
Build yourcustomer support team.
Tell us what you need. We'll build the team around your operation.
